RETURNS

RETURNS POLICY

We want you to be 100% satisfied with your purchase, however we understand that sometimes purchases are not always the right fit. Nies Studios will accept refunds if your items are returned unworn and in their original condition within 14 days of purchasing.


MAKE A RETURN

Place your items in a satchel (our satchels are reusable) along with your name, email address and order number and post to the below address.

Nies Studios
PO BOX 50
Miami QLD 4220
Australia


PROCESSING TIME FOR RETURNS

Once we have received your return please allow 1-2 days for your return to be processed. Once your return has been processed you will receive an email from our team. 


COST OF RETURN

The cost of the return is at the discretion of the customer. Nies Studios cannot be held responsible in the event of loss, theft or damage of the return parcel.


EXCHANGES

Unfortunately Nies Studios does not currently offer exchanges at this time.


SALE ITEMS

All SALE items are FINAL SALE and are not eligible for return.


FAULTY OR DAMAGED ITEMS

If you have received an item you believe to be faulty or damaged please contact us at returns@niesstudios.com.au